Issabel disconnects me several times a day

I have an issue with my Issabel / Agent console it disconnects me every X time.

Cause

• Fewer disconnections: It probably is a performance computer problem.
• The same disconnections: It could be a network problem.

Solution

• A lot of internet issues can be remedied quickly by simply restarting your modem/router. It’s an easy fix that’s always worth a shot. To restart your modem and router, unplug the power cable for 10 seconds and plug it back in. The equipment will take a few minutes to reboot. It’s also a good idea to restart the device you’re using.

• If you are in Softtek's network re-plug the cable that goes to the jack and your computer; reboot your computer in case you have pending updates.

• If you’re on Wi-Fi, try plugging your computer directly into your router with an Ethernet cable. This is the tried and true way to differentiate signal issues from Wi-Fi issues. Connect the Ethernet cable to the port on your computer, and plug the other end into one of the LAN ports on your router (these are usually yellow). Connecting the computer directly to the single port on a modem bypasses essential security measures built into the router.

• Use MicroSip manual to check if your configuration is OK: MicroSIP_Setup_Manual

If your problem persist

If any configutation works, contact us via email (itis.cmsupport@softtek.com) sharing with us:

-Client's name

-Your location

-Your Internet service provider (ISP)

-Your Public IPv4 (https://checkip.amazonaws.com/)

-Your Extension number

-Screenshot of MicroSip's Settings (Ctrl+P)

-Screenshot of MicroSip's Account (Ctrl+M)

-Describe your issue