Issabel disconnects me several times a day: Difference between revisions
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==Solution== | ==Solution== | ||
*A lot of internet issues can be remedied quickly by simply restarting your modem/router. It’s an easy fix that’s always worth a shot. To restart your modem and router, unplug the power cable for 10 seconds and plug it back in. The equipment will take a few minutes to reboot. It’s also a good idea to restart the device you’re using. | *A lot of internet issues can be remedied quickly by simply restarting your modem/router. It’s an easy fix that’s always worth a shot. To restart your modem and router, unplug the power cable for 10 seconds and plug it back in. The equipment will take a few minutes to reboot. It’s also a good idea to restart the device you’re using. | ||
*If you’re on Wi-Fi, try plugging your computer directly into your router with an Ethernet cable. This is the tried and true way to differentiate signal issues from Wi-Fi issues. Connect the Ethernet cable to the port on your computer, and plug the other end into one of the LAN ports on your router (these are usually yellow). Connecting the computer directly to the single port on a modem bypasses essential security measures built into the router. | *If you’re on Wi-Fi, try plugging your computer directly into your router with an Ethernet cable. This is the tried and true way to differentiate signal issues from Wi-Fi issues. Connect the Ethernet cable to the port on your computer, and plug the other end into one of the LAN ports on your router (these are usually yellow). Connecting the computer directly to the single port on a modem bypasses essential security measures built into the router. | ||
*Use MicroSip manual to check if your configuration is OK: [[MicroSIP_Setup_Manual]] | *Use MicroSip manual to check if your configuration is OK: [[MicroSIP_Setup_Manual]] | ||
Revision as of 14:42, 19 January 2024
I have an issue with my Issabel / Agent console it disconnects me every X time.
Cause
- Fewer disconnections: It probably is a performance computer problem.
- The same disconnections: It could be a network problem.
Solution
- A lot of internet issues can be remedied quickly by simply restarting your modem/router. It’s an easy fix that’s always worth a shot. To restart your modem and router, unplug the power cable for 10 seconds and plug it back in. The equipment will take a few minutes to reboot. It’s also a good idea to restart the device you’re using.
- If you’re on Wi-Fi, try plugging your computer directly into your router with an Ethernet cable. This is the tried and true way to differentiate signal issues from Wi-Fi issues. Connect the Ethernet cable to the port on your computer, and plug the other end into one of the LAN ports on your router (these are usually yellow). Connecting the computer directly to the single port on a modem bypasses essential security measures built into the router.
- Use MicroSip manual to check if your configuration is OK: MicroSIP_Setup_Manual
If your problem persist
If you are unable to get the configuration working, please contact us at itis.cmsupport@softtek.com. To help us resolve this quickly, please include:
- -Your Public IPv4: (Found at https://checkip.amazonaws.com/)
- -Screenshot of Settings:
Ctrl+P
- -Screenshot of Account:
Ctrl+M
- -Issue Description: A brief summary of the problem you are facing.