Issabel disconnects me several times a day: Difference between revisions
Jump to navigation
Jump to search
Cmseditors (talk | contribs) No edit summary |
Cmseditors (talk | contribs) No edit summary |
||
| Line 7: | Line 7: | ||
==Solution== | ==Solution== | ||
*A lot of internet issues can be remedied quickly by simply restarting your modem and router. It’s an easy fix that’s always worth a shot. To restart your modem and router, unplug the power cable for 10 seconds and plug it back in. The equipment will take a few minutes to reboot. | |||
{{ContacUs}} | {{ContacUs}} | ||
[[Category:FAQ]] | [[Category:FAQ]] | ||
Revision as of 14:31, 19 January 2024
I have an issue with my Issabel / Agent console it disconnects me every X time.
Cause
- Fewer disconnections: It probably is a performance computer problem.
- The same disconnections: It could be a network problem.
Solution
- A lot of internet issues can be remedied quickly by simply restarting your modem and router. It’s an easy fix that’s always worth a shot. To restart your modem and router, unplug the power cable for 10 seconds and plug it back in. The equipment will take a few minutes to reboot.
If your problem persist
If you are unable to get the configuration working, please contact us at itis.cmsupport@softtek.com. To help us resolve this quickly, please include:
- -Your Public IPv4: (Found at https://checkip.amazonaws.com/)
- -Screenshot of Settings:
Ctrl+P
- -Screenshot of Account:
Ctrl+M
- -Issue Description: A brief summary of the problem you are facing.