How to Fix Authenticator Codes

My authenticator app generates codes that don't work

Solutions

• Each code is only valid for a short period of time. Try using a new code.
• Make sure the time on your phone matches the time on your computer.

-Google Authenticator app

1.-Go to the main menu on the Google Authenticator app

2.-Select Settings

3.-Select Time correction for codes

4.-Select Sync now

5.-Restart your mobile device.

-Microsoft Authenticator app

1.-Update with the latest Android and iOS version for the best authentication experience.

2.-Check that the date and time in your device's settings are set to sync automatically with the Internet network you are on.

3.-This can also be resolved by setting your Android or iPhone to automatically update its time. For an iPhone this is Setting > General, Date and time > Automatically correct time.

• Add your account again on your Authenticator app, verifying that you correctly entered your secret key Multi-Factor_Authentication_(MFA).

If your problem persist

If any configutation works, contact us via email (itis.cmsupport@softtek.com) sharing with us:

-Client's name

-Your location

-Your Internet service provider (ISP)

-Your Public IPv4 (https://checkip.amazonaws.com/)

-Your Extension number

-Screenshot of MicroSip's Settings (Ctrl+P)

-Screenshot of MicroSip's Account (Ctrl+M)

-Describe your issue