How to Fix Authenticator Codes: Difference between revisions
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*Each code is only valid for a short period of time. Try using a new code. | *Each code is only valid for a short period of time. Try using a new code. | ||
*Make sure the time on your phone matches the time on your computer. | *Make sure the time on your phone matches the time on your computer. | ||
; | ;-Google Authenticator app | ||
: | :1.-Go to the main menu on the Google Authenticator app | ||
: | :2.-Select Settings | ||
: | :3.-Select Time correction for codes | ||
: | :4.-Select Sync now | ||
: | :5.-Restart your mobile device. | ||
; -Microsoft Authenticator app | ; -Microsoft Authenticator app | ||
Revision as of 18:38, 9 January 2024
My authenticator app generates codes that don't work
Solution
- Each code is only valid for a short period of time. Try using a new code.
- Make sure the time on your phone matches the time on your computer.
- -Google Authenticator app
:1.-Go to the main menu on the Google Authenticator app :2.-Select Settings :3.-Select Time correction for codes :4.-Select Sync now :5.-Restart your mobile device.
- -Microsoft Authenticator app
- Add your account again on your Authenticator app, verifying that you correctly entered your secret key.
If your problem persist
If any configutation works, contact us via email (itis.cmsupport@softtek.com) sharing with us:
- -Client's name
- -Your location
- -Your Internet service provider (ISP)
- -Your Public IPv4 (https://checkip.amazonaws.com/)
- -Your Extension number
- -Screenshot of MicroSip's Settings (Ctrl+P)
- -Screenshot of MicroSip's Account (Ctrl+M)
- -Describe your issue