Asternic Reports: Difference between revisions
No edit summary |
No edit summary |
||
| Line 4: | Line 4: | ||
Once your selection is done you can run the report by clicking the <code>Display Report</code> button. If you have lots of data, it might take some time to bring you the first result, and you will be able to navigate to different reports by selecting their appropriate Tab in the web interface | Once your selection is done you can run the report by clicking the <code>Display Report</code> button. If you have lots of data, it might take some time to bring you the first result, and you will be able to navigate to different reports by selecting their appropriate Tab in the web interface | ||
{{Note|When we refer to '''answered | {{Note|When we refer to '''answered''' calls, we mean any queue call that was connected to an agent. When we refer to '''unanswered''' calls it means the opposite, a call that was not connected to an agent. In this case, a call can be either '''Abandoned''' or '''Unanswered''', the former being a call that was dropped/hangup by the caller, and the later a call that have exited the qeueue application, but that might have been answered elsewhere or perhaps failed over to another queue.}} | ||
Revision as of 18:50, 7 December 2023
Report Selection
When logged into Asternic you will have the option to chose a subset of your Agents and Queues to run a report. Also a date range and a time frame. There are some shortcuts to select a data range, like ‘This Week’, ‘Last month’, ‘Yesterday’, etc.
Once your selection is done you can run the report by clicking the Display Report button. If you have lots of data, it might take some time to bring you the first result, and you will be able to navigate to different reports by selecting their appropriate Tab in the web interface
Note: When we refer to answered calls, we mean any queue call that was connected to an agent. When we refer to unanswered calls it means the opposite, a call that was not connected to an agent. In this case, a call can be either Abandoned or Unanswered, the former being a call that was dropped/hangup by the caller, and the later a call that have exited the qeueue application, but that might have been answered elsewhere or perhaps failed over to another queue.