Transferring Calls: Difference between revisions
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==Agent Console Method== | |||
==Agent | |||
;Step 1: When on an active call, click on Transfer button to send a call to another person/extension. | ;Step 1: When on an active call, click on Transfer button to send a call to another person/extension. | ||
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;Important Notes | |||
*The Blind transfer does not apply to a number if when you do it via softphone it asks for a password. Use the softphone in this case. | *The Blind transfer does not apply to a number if when you do it via softphone it asks for a password. Use the softphone in this case. | ||
*If you need to transfer your call but wish to first speak with the person to whom you are transferring the call, you may use the ‘Attended transfer" option. | *If you need to transfer your call but wish to first speak with the person to whom you are transferring the call, you may use the ‘Attended transfer" option. | ||
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==Softphone Method== | ==Softphone Method== | ||
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;Step 3: Press OK. | ;Step 3: Press OK. | ||
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[[Category:Issabel_User_Guide]] | [[Category:Issabel_User_Guide]] | ||
Latest revision as of 19:28, 7 November 2023
Agent Console Method
- Step 1
- When on an active call, click on Transfer button to send a call to another person/extension.
- Step 2
- Enter the number (as you mark it on the softphone) or extension to which you want to transfer the call.
- Step 3
- The Blind Transfer refers to a process wherein a caller is transferred without agent intervention.
- Step 4
- Press Transfer. The call will be hangup.
- Important Notes
- The Blind transfer does not apply to a number if when you do it via softphone it asks for a password. Use the softphone in this case.
- If you need to transfer your call but wish to first speak with the person to whom you are transferring the call, you may use the ‘Attended transfer" option.
Softphone Method
- Step 1
- Press this button
during an active call or with a call on hold, press Transfer.
- Step 2
- Enter the number or extension to which you want to transfer the call.
- Step 3
- Press OK.
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