Transferring Calls

Agent Console Method

Step 1

When on an active call, click on Transfer button to send a call to another person/extension.

Step 2

Enter the number (as you mark it on the softphone) or extension to which you want to transfer the call.​

Step 3

The Blind Transfer refers to a process wherein a caller is transferred without agent intervention.​

Step 4

Press Transfer. The call will be hangup.​

Important Notes

• The Blind transfer does not apply to a number if when you do it via softphone it asks for a password. Use the softphone in this case.​
• If you need to transfer your call but wish to first speak with the person to whom you are transferring the call, you may use the ‘Attended transfer" option.​

Softphone Method

Step 1

Press this button during an active call or with a call on hold, press Transfer.​

Step 2

Enter the number or extension to which you want to transfer the call.​

Step 3

Press OK.