Transferring Calls: Difference between revisions

Revision as of 22:02, 6 November 2023

To transfer a call:

Step 1: When on an active call, click on Transfer button to send a call to another person/extension.

Step 2: Enter the number (as you mark it on the softphone) or extension to which you want to transfer the call.

Step 3: The Blind Transfer refers to a process wherein a caller is transferred without agent intervention.

@@ Line 1: / Line 1: @@
 To transfer a call:
+:[[File:Issabel-1.png|350px|link=|caption]]
+;Step 1: When on an active call, click on Transfer button to send a call to another person/extension.
+;Step 2: Enter the number (as you mark it on the softphone) or extension to which you want to transfer the call.
+;Step 3: The Blind Transfer refers to a process wherein a caller is transferred without agent intervention.
+;Step 4: Press Transfer. The call will be hangup.
 [[Category:Issabel_User_Guide]]