Upfront Message - Revision history

Cmseditors: /* How to edit/delete an outage message */

2025-10-15T00:56:52Z

How to edit/delete an outage message

← Older revision		Revision as of 00:56, 15 October 2025
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	**First, deactivate the message you want to change from the list.		**First, deactivate the message you want to change from the list.
	**Locate and click [Edit] in the options column.		**Locate and click [Edit] in the options column.
	**Apply your changes in the opened form.		**Apply your changes in the opened text form.
	**Confirm the edits by clicking [Update].		**Confirm the edits by clicking [Update].
	**Finally, reactivate the message.		**Finally, reactivate the message.

Cmseditors: /* How to edit/delete an outage message */

2025-10-15T00:56:19Z

How to edit/delete an outage message

← Older revision		Revision as of 00:56, 15 October 2025
Line 41:		Line 41:

	*To edit a message.		*To edit a message.
	**~~Deactivate~~ the ~~desired~~ message in the list.		**First, deactivate the message you want to change from the list.
	**~~Click~~ [Edit] in the options column.		**Locate and click [Edit] in the options column.
	**~~Make the~~ changes in the form ~~that appears~~.		**Apply your changes in the opened form.
	**~~To finish, click~~ the [Update] ~~button~~.		**Confirm the edits by clicking [Update].
	**~~Activate~~ the message ~~you just edited again~~.		**Finally, reactivate the message.
	:[[File:Upfrontmessage-6.png\|800px\|link=\|caption]]		:[[File:Upfrontmessage-6.png\|800px\|link=\|caption]]

Cmseditors at 00:53, 15 October 2025

2025-10-15T00:53:23Z

← Older revision		Revision as of 00:53, 15 October 2025
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	*To edit a message.		*To edit a message.
	**~~Select~~ the message ~~from~~ the list.		**Deactivate the desired message in the list.
	**Click [Edit] in the options column.		**Click [Edit] in the options column.
	**Make the ~~desired~~ changes to the form that appears.		**Make the changes in the form that appears.
	**To finish ~~clicking on~~ the button ~~Update~~.		**To finish, click the [Update] button.
			**Activate the message you just edited again.
	:[[File:Upfrontmessage-6.png\|800px\|link=\|caption]]		:[[File:Upfrontmessage-6.png\|800px\|link=\|caption]]

Cmsadmin at 21:59, 28 November 2023

2023-11-28T21:59:41Z

← Older revision		Revision as of 21:59, 28 November 2023
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	==FAQ==		==FAQ==
	*If I generate a new message, is it activated in automatic?		;1. If I generate a new message, is it activated in automatic?
	**No, every time we create a new message by default it remains inactive until we activate it manually.		:No, every time we create a new message by default it remains inactive until we activate it manually.
	*Is there a limit to the number of messages that can be created?		;2. Is there a limit to the number of messages that can be created?
	**It is possible to have multiple messages in our list, so if we want to generate a catalog of messages to activate them at the time an outage arises, It is perfectly possible.		:It is possible to have multiple messages in our list, so if we want to generate a catalog of messages to activate them at the time an outage arises, It is perfectly possible.
	*Can I activate the same message for multiple languages?		;3. Can I activate the same message for multiple languages?
	**If you have an IVR in more than one language, you will need to create a message for each language you have and activate them separately.		:If you have an IVR in more than one language, you will need to create a message for each language you have and activate them separately.
	*Can I have multiple messages active at the same time?		;4. Can I have multiple messages active at the same time?
	**It is possible to have only one active message for each language.		:It is possible to have only one active message for each language.


	[[Category:Issabel_User_Guide]]		[[Category:Issabel_User_Guide]]

Cmsadmin at 21:57, 28 November 2023

2023-11-28T21:57:19Z

@@ Line 52: / Line 52: @@
 **Confirm that we are sure to proceed with the deletion.
 :[[File:Upfrontmessage-7.png|800px|link=|caption]]
 [[Category:Issabel_User_Guide]]

Cmsadmin at 21:52, 28 November 2023

2023-11-28T21:52:28Z

← Older revision		Revision as of 21:52, 28 November 2023
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	**Make the desired changes to the form that appears.		**Make the desired changes to the form that appears.
	**To finish clicking on the button Update.		**To finish clicking on the button Update.
			:[[File:Upfrontmessage-6.png\|800px\|link=\|caption]]

			*To delete a message.
			**Select the message from the list.
			**Click the Delete button.
			**Confirm that we are sure to proceed with the deletion.
			:[[File:Upfrontmessage-7.png\|800px\|link=\|caption]]

	[[Category:Issabel_User_Guide]]		[[Category:Issabel_User_Guide]]

Cmsadmin at 21:45, 28 November 2023

2023-11-28T21:45:21Z

← Older revision		Revision as of 21:45, 28 November 2023
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	Once a message has been created or after some time you may want to make some changes to the text, to update a reference such as a link, a contact phone or a date. For these cases it is possible to use the Edit option.		Once a message has been created or after some time you may want to make some changes to the text, to update a reference such as a link, a contact phone or a date. For these cases it is possible to use the Edit option.

	**To edit a message.		*To edit a message.
	*Select the message from the list.		**Select the message from the list.
	*Click [Edit] in the options column.		**Click [Edit] in the options column.
	*Make the desired changes to the form that appears.		**Make the desired changes to the form that appears.
	*To finish clicking on the button Update.		**To finish clicking on the button Update.


	[[Category:Issabel_User_Guide]]		[[Category:Issabel_User_Guide]]

Cmsadmin at 21:44, 28 November 2023

2023-11-28T21:44:43Z

@@ Line 36: / Line 36: @@
 **By changing a message to inactive status we are removing the recording with that message so that it is no longer played in front of the main IVR.
 :[[File:Upfrontmessage-5.png|800px|link=|caption]]
 [[Category:Issabel_User_Guide]]

Cmsadmin at 21:43, 28 November 2023

2023-11-28T21:43:34Z

← Older revision		Revision as of 21:43, 28 November 2023
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	**Click Change Status.		**Click Change Status.
	**By changing a message to inactive status we are removing the recording with that message so that it is no longer played in front of the main IVR.		**By changing a message to inactive status we are removing the recording with that message so that it is no longer played in front of the main IVR.
			:[[File:Upfrontmessage-5.png\|800px\|link=\|caption]]

	[[Category:Issabel_User_Guide]]		[[Category:Issabel_User_Guide]]

Cmsadmin at 21:39, 28 November 2023

2023-11-28T21:39:29Z

← Older revision		Revision as of 21:39, 28 November 2023
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	**By changing a message to active status we are releasing a recording with that message to be played in front of the main IVR.		**By changing a message to active status we are releasing a recording with that message to be played in front of the main IVR.
	:[[File:Upfrontmessage-4.png\|800px\|link=\|caption]]		:[[File:Upfrontmessage-4.png\|800px\|link=\|caption]]

			*To deactivate a message in the IVR.
			**Select the message from the list.
			**Choose Deactivate from the drop-down menu.
			**Click Change Status.
			**By changing a message to inactive status we are removing the recording with that message so that it is no longer played in front of the main IVR.


	[[Category:Issabel_User_Guide]]		[[Category:Issabel_User_Guide]]