Queue Manager - Revision history

Cmseditors at 17:05, 19 March 2024

2024-03-19T17:05:52Z

← Older revision		Revision as of 17:05, 19 March 2024
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	*'''How to add a telephone number (Static Agents to Oncall services)'''		*'''How to add a telephone number (Static Agents to Oncall services)'''
	:If the project queue belongs to an L2 or oncall service you can add a telephone number. This option requires a special queue with static agents. Follow the instructions to introduce the dial pattern.		:If the project queue belongs to an L2 or oncall service you can add a telephone number. This option requires a special queue with static agents. Follow the instructions to introduce the dial pattern.
	:[[File:~~Queue manager~~ Img14.jpg\|500px\|link=\|caption]]		:[[File:Img14.jpg\|500px\|link=\|caption]]

Cmseditors at 17:05, 19 March 2024

2024-03-19T17:05:06Z

← Older revision		Revision as of 17:05, 19 March 2024
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	*'''How to add a telephone number (Static Agents to Oncall services)'''		*'''How to add a telephone number (Static Agents to Oncall services)'''
	:If the project queue belongs to an L2 or oncall service you can add a telephone number. This option requires a special queue with static agents. Follow the instructions to introduce the dial pattern.		:If the project queue belongs to an L2 or oncall service you can add a telephone number. This option requires a special queue with static agents. Follow the instructions to introduce the dial pattern.
	:[[File:Queue manager ~~img14~~.jpg\|500px\|link=\|caption]]		:[[File:Queue manager Img14.jpg\|500px\|link=\|caption]]

Cmseditors at 17:03, 19 March 2024

2024-03-19T17:03:23Z

← Older revision		Revision as of 17:03, 19 March 2024
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	*'''How to add a telephone number (Static Agents to Oncall services)'''		*'''How to add a telephone number (Static Agents to Oncall services)'''
	:If the project queue belongs to an L2 or oncall service you can add a telephone number. This option requires a special queue with static agents. Follow the instructions to introduce the dial pattern.		:If the project queue belongs to an L2 or oncall service you can add a telephone number. This option requires a special queue with static agents. Follow the instructions to introduce the dial pattern.
	:[[File:Queue manager ~~Img11~~.jpg\|500px\|link=\|caption]]		:[[File:Queue manager img14.jpg\|500px\|link=\|caption]]

Cmseditors at 17:01, 19 March 2024

2024-03-19T17:01:11Z

← Older revision		Revision as of 17:01, 19 March 2024
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	*'''How to add a telephone number (Static Agents to Oncall services)'''		*'''How to add a telephone number (Static Agents to Oncall services)'''
	:If the project queue belongs to an L2 or oncall service you can add a telephone number. This option requires a special queue with static agents. Follow the instructions to introduce the dial pattern.		:If the project queue belongs to an L2 or oncall service you can add a telephone number. This option requires a special queue with static agents. Follow the instructions to introduce the dial pattern.
	:[[File:Queue manager ~~img11~~.jpg\|500px\|link=\|caption]]		:[[File:Queue manager Img11.jpg\|500px\|link=\|caption]]

Cmseditors at 17:00, 19 March 2024

2024-03-19T17:00:29Z

← Older revision		Revision as of 17:00, 19 March 2024
Line 54:		Line 54:
	*'''How to add a telephone number (Static Agents to Oncall services)'''		*'''How to add a telephone number (Static Agents to Oncall services)'''
	:If the project queue belongs to an L2 or oncall service you can add a telephone number. This option requires a special queue with static agents. Follow the instructions to introduce the dial pattern.		:If the project queue belongs to an L2 or oncall service you can add a telephone number. This option requires a special queue with static agents. Follow the instructions to introduce the dial pattern.
			:[[File:Queue manager img11.jpg\|500px\|link=\|caption]]


	:[[File:Queue manager .jpg\|500px\|link=\|caption]]

Cmseditors at 16:58, 19 March 2024

2024-03-19T16:58:05Z

← Older revision		Revision as of 16:58, 19 March 2024
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	*'''How to add a telephone number (Static Agents to Oncall services)'''		*'''How to add a telephone number (Static Agents to Oncall services)'''
	:If the project queue belongs to an L2 or oncall service you can add a telephone number. This option requires a special queue with static agents.		:If the project queue belongs to an L2 or oncall service you can add a telephone number. This option requires a special queue with static agents. Follow the instructions to introduce the dial pattern.



	:[[File:Queue manager ~~img10~~.jpg\|500px\|link=\|caption]]		:[[File:Queue manager .jpg\|500px\|link=\|caption]]

Cmseditors at 16:53, 19 March 2024

2024-03-19T16:53:57Z

← Older revision		Revision as of 16:53, 19 March 2024
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	:If the project queue belongs to an L2 or oncall service you can change the order in which resources receive calls. The arrow buttons on the side will allow you to change the ringing order for the resources assigned to the queue.		:If the project queue belongs to an L2 or oncall service you can change the order in which resources receive calls. The arrow buttons on the side will allow you to change the ringing order for the resources assigned to the queue.
	:[[File:Queue manager img10.jpg\|500px\|link=\|caption]]		:[[File:Queue manager img10.jpg\|500px\|link=\|caption]]


			*'''How to add a telephone number (Static Agents to Oncall services)'''
			:If the project queue belongs to an L2 or oncall service you can add a telephone number. This option requires a special queue with static agents.



			:[[File:Queue manager img10.jpg\|500px\|link=\|caption]]


	[[Category:Issabel_User_Guide]]		[[Category:Issabel_User_Guide]]

Cmseditors at 15:53, 19 March 2024

2024-03-19T15:53:57Z

← Older revision		Revision as of 15:53, 19 March 2024
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	==Process==		==Process==
	*Enter with the credentials of the Call Manager		*Enter with the credentials of the Call Manager
	:[[File:Queue manager img1 login.jpg\|~~450px~~\|link=\|caption]]		:[[File:Queue manager img1 login.jpg\|500px\|link=\|caption]]


	*Click on the module "SD Queue Manager"		*Click on the module "SD Queue Manager"
	:[[File:Queue manager img2.jpg\|~~450px~~\|link=\|caption]]		:[[File:Queue manager img2.jpg\|500px\|link=\|caption]]


	*A list with the queues belonging to the project will be displayed in the module. To view or edit agents assigned to a queue, select the "'''Edit'''" option from the preferred queue.		*A list with the queues belonging to the project will be displayed in the module. To view or edit agents assigned to a queue, select the "'''Edit'''" option from the preferred queue.
	:[[File:Queue manager img3.jpg\|~~450px~~\|link=\|caption]]		:[[File:Queue manager img3.jpg\|500px\|link=\|caption]]


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	::-Agents: List of available resources not assigned to the queue		::-Agents: List of available resources not assigned to the queue
	::-Selected: List of resources assigned to the queue and priority		::-Selected: List of resources assigned to the queue and priority
	:[[File:Queue manager img4.jpg\|~~450px~~\|link=\|caption]]		:[[File:Queue manager img4.jpg\|500px\|link=\|caption]]


	*'''Add resource (Agent)'''		*'''Add resource (Agent)'''
	:To assign agents to the queue you only have to select the name of the agent, choose the priority and click on the “'''>>'''” button. Once the assignment is finished, save in the button "'''Apply Changes'''".		:To assign agents to the queue you only have to select the name of the agent, choose the priority and click on the “'''>>'''” button. Once the assignment is finished, save in the button "'''Apply Changes'''".
	:[[File:Queue manager img5.jpg\|~~450px~~\|link=\|caption]]		:[[File:Queue manager img5.jpg\|500px\|link=\|caption]]


	*'''Remove resource'''		*'''Remove resource'''
	:To remove agents from the queue, select them in the “Selected” field and move them to the available agents field with the “'''<<'''” button. To finish save in the button "'''Apply Changes'''"		:To remove agents from the queue, select them in the “Selected” field and move them to the available agents field with the “'''<<'''” button. To finish save in the button "'''Apply Changes'''"
	:[[File:Queue manager img6.jpg\|~~450px~~\|link=\|caption]]		:[[File:Queue manager img6.jpg\|500px\|link=\|caption]]


	*'''Change resource priority'''		*'''Change resource priority'''
	:The process to change only the priority of an agent is similar, you must remove the agent from the queue and without saving changes, assign it again with the new priority. To finalize the settings press the “'''Apply changes'''” button.		:The process to change only the priority of an agent is similar, you must remove the agent from the queue and without saving changes, assign it again with the new priority. To finalize the settings press the “'''Apply changes'''” button.
	:[[File:Queue manager img7.jpg\|~~450px~~\|link=\|caption]]		:[[File:Queue manager img7.jpg\|500px\|link=\|caption]]

	:[[File:Queue manager img8.jpg\|~~450px~~\|link=\|caption]]		:[[File:Queue manager img8.jpg\|500px\|link=\|caption]]

	:[[File:Queue manager img9.jpg\|~~450px~~\|link=\|caption]]		:[[File:Queue manager img9.jpg\|500px\|link=\|caption]]


	*'''Change resource order (only for L2 or Oncall services)'''		*'''Change resource order (only for L2 or Oncall services)'''
	:If the project queue belongs to an L2 or oncall service you can change the order in which resources receive calls. The arrow buttons on the side will allow you to change the ringing order for the resources assigned to the queue.		:If the project queue belongs to an L2 or oncall service you can change the order in which resources receive calls. The arrow buttons on the side will allow you to change the ringing order for the resources assigned to the queue.
	:[[File:Queue manager img10.jpg\|~~450px~~\|link=\|caption]]		:[[File:Queue manager img10.jpg\|500px\|link=\|caption]]

	[[Category:Issabel_User_Guide]]		[[Category:Issabel_User_Guide]]

Cmseditors at 15:50, 19 March 2024

2024-03-19T15:50:55Z

← Older revision		Revision as of 15:50, 19 March 2024
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	::-Queue number		::-Queue number
	::-Agents: List of available resources not assigned to the queue		::-Agents: List of available resources not assigned to the queue
	::-~~Select~~: List of resources assigned to the queue and priority		::-Selected: List of resources assigned to the queue and priority
	:[[File:Queue manager img4.jpg\|450px\|link=\|caption]]		:[[File:Queue manager img4.jpg\|450px\|link=\|caption]]

Cmseditors at 15:50, 19 March 2024

2024-03-19T15:50:28Z

← Older revision		Revision as of 15:50, 19 March 2024
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	::-Queue number		::-Queue number
	::-Agents: List of available resources not assigned to the queue		::-Agents: List of available resources not assigned to the queue
	::-List of resources assigned to the queue and priority		::-Select: List of resources assigned to the queue and priority
	:[[File:Queue manager img4.jpg\|450px\|link=\|caption]]		:[[File:Queue manager img4.jpg\|450px\|link=\|caption]]