Asternic - Revision history

Cmsadmin at 16:56, 23 January 2025

2025-01-23T16:56:28Z

← Older revision		Revision as of 16:56, 23 January 2025
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	<br/><br/><br/><br/><br/><br/><br/>		<br/><br/><br/><br/><br/><br/><br/>

	More information... [https://www.asternic.net/docs/userguide/# ~~Astenic~~ Complete Guide]		More information... [https://www.asternic.net/docs/userguide/# Asternic Complete Guide]

	[[Category:Asternic_User_Guide]]		[[Category:Asternic_User_Guide]]

Cmsadmin at 16:52, 23 January 2025

2025-01-23T16:52:11Z

← Older revision		Revision as of 16:52, 23 January 2025
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	[[File:Asternic-8.png\|right\|150px\|link=\|caption]]		[[File:Asternic-8.png\|right\|150px\|link=\|caption]]
	As a manager, you can SPY (or listen to) the calls in progress. Also you can Coach your Agent using whisper method during the call. Another action will let you steal the call from an agent. It is also possible to pause/unapuse or remove members from a queue.		As a manager, you can SPY (or listen to) the calls in progress. Also you can Coach your Agent using whisper method during the call. Another action will let you steal the call from an agent. It is also possible to pause/unapuse or remove members from a queue.
			<br/><br/><br/><br/><br/><br/><br/>

			More information... [https://www.asternic.net/docs/userguide/# Astenic Complete Guide]

	[[Category:Asternic_User_Guide]]		[[Category:Asternic_User_Guide]]

Cmseditors at 13:46, 5 December 2024

2024-12-05T13:46:20Z

← Older revision		Revision as of 13:46, 5 December 2024
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	Asternic Stats will let you run reports over your Asterisk PBX queue activity, like how many calls were abandoned, how many answered, by whom, call durations, wait times, call distribution per day, week, month, hour, queue, day of week, agent session times, pause durations, etc. Includes a search facility, a realtime view where you can also pause/unapuse or remove members from queues, integration with recordings so you can download/listen to queue call recordings.		Asternic Stats will let you run reports over your Asterisk PBX queue activity, like how many calls were abandoned, how many answered, by whom, call durations, wait times, call distribution per day, week, month, hour, queue, day of week, agent session times, pause durations, etc. Includes a search facility, a realtime view where you can also pause/unapuse or remove members from queues, integration with recordings so you can download/listen to queue call recordings. Clearing cache will ensure you are looking at the newest version of your website. It is recommended that this be performed once a week, at minimum.

	==Predefined Reports==		==Predefined Reports==

Cmsadmin at 18:03, 7 December 2023

2023-12-07T18:03:29Z

← Older revision		Revision as of 18:03, 7 December 2023
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	[[File:Asternic-8.png\|right\|150px\|link=\|caption]]		[[File:Asternic-8.png\|right\|150px\|link=\|caption]]
	As a manager, you can SPY (or listen to) the calls in progress. Also you can Coach your Agent using whisper method during the call. Another action will let you steal the call from an agent. It is also possible to pause/unapuse or remove members from a queue.		As a manager, you can SPY (or listen to) the calls in progress. Also you can Coach your Agent using whisper method during the call. Another action will let you steal the call from an agent. It is also possible to pause/unapuse or remove members from a queue.

			[[Category:Asternic_User_Guide]]

Cmsadmin at 18:02, 7 December 2023

2023-12-07T18:02:54Z

← Older revision		Revision as of 18:02, 7 December 2023
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	[[File:Asternic-5.png\|right\|150px\|link=\|caption]]		[[File:Asternic-5.png\|right\|150px\|link=\|caption]]
	The results grouped in each grid can be viewed in details just clicking into its linked item. A drill-down grid will appear showing the calls in details with Asterisk Events and other relevant information like caller-id, agent, timing information, etc.		The results grouped in each grid can be viewed in details just clicking into its linked item. A drill-down grid will appear showing the calls in details with Asterisk Events and other relevant information like caller-id, agent, timing information, etc.
	<br/><br/><br/><br/><br/>		<br/><br/><br/><br/><br/><br/><br/>

	==Listen to Recordings==		==Listen to Recordings==

Cmsadmin at 18:01, 7 December 2023

2023-12-07T18:01:56Z

← Older revision		Revision as of 18:01, 7 December 2023
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	==Detail Drill-Down Grids==		==Detail Drill-Down Grids==
			[[File:Asternic-5.png\|right\|150px\|link=\|caption]]
	The results grouped in each grid can be viewed in details just clicking into its linked item. A drill-down grid will appear showing the calls in details with Asterisk Events and other relevant information like caller-id, agent, timing information, etc.		The results grouped in each grid can be viewed in details just clicking into its linked item. A drill-down grid will appear showing the calls in details with Asterisk Events and other relevant information like caller-id, agent, timing information, etc.
	~~[[File:Asternic-5.png\|right\|150px\|link=\|caption]]~~
	<br/><br/><br/><br/><br/>		<br/><br/><br/><br/><br/>

	==Listen to Recordings==		==Listen to Recordings==
			[[File:Asternic-6.png\|right\|150px\|link=\|caption]]
	You can record all the calls connected and our tool will convert them into MP3 format to save you disk space and show them on each detailed record. The actions will let you listen with a simple but functional player or download as a file		You can record all the calls connected and our tool will convert them into MP3 format to save you disk space and show them on each detailed record. The actions will let you listen with a simple but functional player or download as a file
	~~[[File:Asternic-6.png\|right\|150px\|link=\|caption]]~~
	<br/><br/><br/><br/><br/>		<br/><br/><br/><br/><br/>

	==Realtime Information==		==Realtime Information==
			[[File:Asternic-7.png\|right\|150px\|link=\|caption]]
	The Realtime dashboard shows agent activity, calls waiting, timers, etc. There is also a summary table with calls offered/answered for that day.		The Realtime dashboard shows agent activity, calls waiting, timers, etc. There is also a summary table with calls offered/answered for that day.
	~~[[File:Asternic-7.png\|right\|150px\|link=\|caption]]~~
	<br/><br/><br/><br/><br/>		<br/><br/><br/><br/><br/>

	==Realtime Actions==		==Realtime Actions==
			[[File:Asternic-8.png\|right\|150px\|link=\|caption]]
	As a manager, you can SPY (or listen to) the calls in progress. Also you can Coach your Agent using whisper method during the call. Another action will let you steal the call from an agent. It is also possible to pause/unapuse or remove members from a queue.		As a manager, you can SPY (or listen to) the calls in progress. Also you can Coach your Agent using whisper method during the call. Another action will let you steal the call from an agent. It is also possible to pause/unapuse or remove members from a queue.
	~~[[File:Asternic-8.png\|right\|150px\|link=\|caption]]~~

Cmsadmin at 18:01, 7 December 2023

2023-12-07T18:01:02Z

← Older revision		Revision as of 18:01, 7 December 2023
Line 24:		Line 24:
	The results grouped in each grid can be viewed in details just clicking into its linked item. A drill-down grid will appear showing the calls in details with Asterisk Events and other relevant information like caller-id, agent, timing information, etc.		The results grouped in each grid can be viewed in details just clicking into its linked item. A drill-down grid will appear showing the calls in details with Asterisk Events and other relevant information like caller-id, agent, timing information, etc.
	[[File:Asternic-5.png\|right\|150px\|link=\|caption]]		[[File:Asternic-5.png\|right\|150px\|link=\|caption]]
			<br/><br/><br/><br/><br/>

	==Listen to Recordings==		==Listen to Recordings==
	You can record all the calls connected and our tool will convert them into MP3 format to save you disk space and show them on each detailed record. The actions will let you listen with a simple but functional player or download as a file		You can record all the calls connected and our tool will convert them into MP3 format to save you disk space and show them on each detailed record. The actions will let you listen with a simple but functional player or download as a file
	[[File:Asternic-6.png\|right\|150px\|link=\|caption]]		[[File:Asternic-6.png\|right\|150px\|link=\|caption]]
			<br/><br/><br/><br/><br/>

	==Realtime Information==		==Realtime Information==
	The Realtime dashboard shows agent activity, calls waiting, timers, etc. There is also a summary table with calls offered/answered for that day.		The Realtime dashboard shows agent activity, calls waiting, timers, etc. There is also a summary table with calls offered/answered for that day.
	[[File:Asternic-7.png\|right\|150px\|link=\|caption]]		[[File:Asternic-7.png\|right\|150px\|link=\|caption]]
			<br/><br/><br/><br/><br/>

	==Realtime Actions==		==Realtime Actions==
	As a manager, you can SPY (or listen to) the calls in progress. Also you can Coach your Agent using whisper method during the call. Another action will let you steal the call from an agent. It is also possible to pause/unapuse or remove members from a queue.		As a manager, you can SPY (or listen to) the calls in progress. Also you can Coach your Agent using whisper method during the call. Another action will let you steal the call from an agent. It is also possible to pause/unapuse or remove members from a queue.
	[[File:Asternic-8.png\|right\|150px\|link=\|caption]]		[[File:Asternic-8.png\|right\|150px\|link=\|caption]]

Cmsadmin at 18:00, 7 December 2023

2023-12-07T18:00:30Z

← Older revision		Revision as of 18:00, 7 December 2023
Line 24:		Line 24:
	The results grouped in each grid can be viewed in details just clicking into its linked item. A drill-down grid will appear showing the calls in details with Asterisk Events and other relevant information like caller-id, agent, timing information, etc.		The results grouped in each grid can be viewed in details just clicking into its linked item. A drill-down grid will appear showing the calls in details with Asterisk Events and other relevant information like caller-id, agent, timing information, etc.
	[[File:Asternic-5.png\|right\|150px\|link=\|caption]]		[[File:Asternic-5.png\|right\|150px\|link=\|caption]]

			==Listen to Recordings==
			You can record all the calls connected and our tool will convert them into MP3 format to save you disk space and show them on each detailed record. The actions will let you listen with a simple but functional player or download as a file
			[[File:Asternic-6.png\|right\|150px\|link=\|caption]]

			==Realtime Information==
			The Realtime dashboard shows agent activity, calls waiting, timers, etc. There is also a summary table with calls offered/answered for that day.
			[[File:Asternic-7.png\|right\|150px\|link=\|caption]]

			==Realtime Actions==
			As a manager, you can SPY (or listen to) the calls in progress. Also you can Coach your Agent using whisper method during the call. Another action will let you steal the call from an agent. It is also possible to pause/unapuse or remove members from a queue.
			[[File:Asternic-8.png\|right\|150px\|link=\|caption]]

Cmsadmin at 17:58, 7 December 2023

2023-12-07T17:58:38Z

← Older revision		Revision as of 17:58, 7 December 2023
Line 23:		Line 23:
	==Detail Drill-Down Grids==		==Detail Drill-Down Grids==
	The results grouped in each grid can be viewed in details just clicking into its linked item. A drill-down grid will appear showing the calls in details with Asterisk Events and other relevant information like caller-id, agent, timing information, etc.		The results grouped in each grid can be viewed in details just clicking into its linked item. A drill-down grid will appear showing the calls in details with Asterisk Events and other relevant information like caller-id, agent, timing information, etc.
			[[File:Asternic-5.png\|right\|150px\|link=\|caption]]

Cmsadmin at 17:57, 7 December 2023

2023-12-07T17:57:04Z

← Older revision		Revision as of 17:57, 7 December 2023
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	[[File:Asternic-4.png\|right\|150px\|link=\|caption]]		[[File:Asternic-4.png\|right\|150px\|link=\|caption]]
	Are you looking for a specific call? A search form will show a quick result from your query. You can search by CallerId, Agent, Queue, Call Duration, unique id and Date Ranges.		Are you looking for a specific call? A search form will show a quick result from your query. You can search by CallerId, Agent, Queue, Call Duration, unique id and Date Ranges.
	<br/><br/><br/><br/>		<br/><br/><br/><br/><br/>

	==Detail Drill-Down Grids==		==Detail Drill-Down Grids==
	The results grouped in each grid can be viewed in details just clicking into its linked item. A drill-down grid will appear showing the calls in details with Asterisk Events and other relevant information like caller-id, agent, timing information, etc.		The results grouped in each grid can be viewed in details just clicking into its linked item. A drill-down grid will appear showing the calls in details with Asterisk Events and other relevant information like caller-id, agent, timing information, etc.