Call Manager Support - User contributions [en]

MicroSIP Setup Manual

2026-04-08T19:37:37Z

Cmseditors:

MicroSIP Lite is a high-quality VoIP softphone designed to enable person-to-person and traditional telephone calls via the open SIP protocol.

==Download==
Direct Link (Latest Lite Version):
:https://www.microsip.org/download/MicroSIP-Lite-3.22.5.exe

==Details==
:'''RAM usage:''' 5-10 MB
:'''Operating systems:''' Windows XP/Vista/7/8/8.1/10, Linux*, macOS*, & BSD* (*WineHQ)
:'''App License:''' Open Source (GPL v2)
:'''Source:''' MicroSIP Lite
;'''Note:'''
:MicroSIP Portable can run from a cloud folder, external drive, or local folder without installing into Windows.
:MicroSIP does not require the installation of additional libraries, runtimes or frameworks

==Settings==
To access the configuration parameters, follow next steps:

# Click the drop-down menu to access the options menu.
#:[[Image:Microsip-10.png|150px|link=|caption]]
# Select Settings <code>(Ctrl+P)</code>.
# Define the settings as shown in the following screenshot.
#:[[Image:MicrosipSettings.jpg|900px|link=|caption]]

;'''Note:'''
:-If your client is AVOLTA, please add the codec Opus.
:-To ensure a stable connection, please configure your STUN server setting based on your location and network type:
::Outside the US/Mexico and working remotely (at home)? Enable the STUN server option. This helps manage firewall and network address translation (NAT) issues.
::On a corporate network (any country)? Disable the STUN server option.
:-If a VPN is active, please uncheck Handle IP Changes.

==Add Account==
Once you've configured the app's settings, you'll need to add your Microsip account:
# Click the drop-down menu to access the options menu.
#:[[Image:Microsip-10.png|150px|link=|caption]]
# Select Add Account.
# Fill out the login information as follows:
#:<code>Account Name</code> = "Name of your project"-"Your softtek email without domain" E.g Frontier-pedro.pascal
#:<code>SIP Server</code> = '''Domain'''*
#:<code>Username</code> = '''Extension'''*
#:<code>Domain</code> = '''Domain'''*
#:<code>Login</code> = '''Extension'''*
#:<code>Password</code> = '''Extension Password or Secret'''*
#:<code>Display Name</code> = Your softtek email without domain E.g pedro.pascal
#:In the Transport field, select <code>UDP</code>.
#:Check the <code>Allow IP Rewrite</code> checkbox.
#:<nowiki>*</nowiki>'''Domain''', '''Extension''' an '''Extension Password''' received in an email from Call Manager Support Team.
#:[[Image:MicrosipAccount.jpg|250px|link=|caption]]

#
;'''Note:'''
If you are connecting from a country different of USA or Mexico, changed the next values: "Keep-Alive" = 9 and "Register Refresh" = 150. We do not recommend setting the "Register Refresh" value too low. Use minimum value 150.

==FAQ==
;1. My MicroSIP status show ("Service unavailable", "bad gateway“ or “Request Timeout”) and doesn't connect.
:Please use the [[My IP Upload]] module located within Issabel Call Manager.
;2. My MicroSIP shows ("Forbidden" or "Incorrect password").
:Validate that the account settings (SIP Server, Domain, User Name or Password) are correct.
;3. Can I change my account settings during a call?
:Don’t edit your account or do any changes in the settings if you are in a call because it will reload MicroSIP session and drop your call.

[[Category:MicroSIP]]

Template:ContacUs

2026-03-25T13:08:50Z

Cmseditors:

==If your problem persist ==

Need help with your configuration?

If you are unable to complete the setup, contact us at '''itis.cmsupport@softtek.com'''. Please provide the following information to help us troubleshoot and resolve your case:

:'''Network Details:''' Your Public IPv4 address. You can find this by visiting https://checkip.amazonaws.com/.

:'''MicroSIP Configuration:''' Please provide screenshots of the following:

:*Main Interface (the dialpad view).
:*Settings Menu (Press Ctrl + P).
:*Account Settings (Press Ctrl + M).

:'''Call Manager:''' A screenshot of the My IP Upload module.

:'''Issue Description:''' A brief summary of the error or specific behavior you are experiencing.

Template:ContacUs

2026-03-25T13:08:37Z

Cmseditors:

==If your problem persist ==

Need help with your configuration?

If you are unable to complete the setup, contact us at '''itis.cmsupport@softtek.com'''. Please provide the following information to help us troubleshoot and resolve your case:

:'''Network Details:''' Your Public IPv4 address. You can find this by visiting https://checkip.amazonaws.com/.

:'''MicroSIP Configuration:''' Please provide screenshots of the following:

*Main Interface (the dialpad view).
*Settings Menu (Press Ctrl + P).
*Account Settings (Press Ctrl + M).

:'''Call Manager:''' A screenshot of the My IP Upload module.

:'''Issue Description:''' A brief summary of the error or specific behavior you are experiencing.

Template:ContacUs

2026-03-25T13:08:12Z

Cmseditors: /* If your problem persist */

==If your problem persist ==

Need help with your configuration?

If you are unable to complete the setup, contact us at '''itis.cmsupport@softtek.com'''. Please provide the following information to help us troubleshoot and resolve your case:

:'''Network Details:''' Your Public IPv4 address. You can find this by visiting https://checkip.amazonaws.com/.

:'''MicroSIP Configuration:''' Please provide screenshots of the following:

Main Interface (the dialpad view).

Settings Menu (Press Ctrl + P).

Account Settings (Press Ctrl + M).

:'''Call Manager:''' A screenshot of the My IP Upload module.

:'''Issue Description:''' A brief summary of the error or specific behavior you are experiencing.

Template:ContacUs

2026-03-19T13:19:47Z

Cmseditors: /* If your problem persist */

==If your problem persist ==

Need help with your configuration?

If you are unable to complete the setup, contact us at '''itis.cmsupport@softtek.com'''. Please provide the following information to help us troubleshoot your case:

:'''Network Info:''' Your Public IPv4 from https://checkip.amazonaws.com/.
:'''Microsip Visuals:''' Screenshots of main interface (the one with the dialpad), Settings (Ctrl+P), and Account (Ctrl+M).
:'''Context:''' A short description of the error or behavior you're seeing.

Template:ContacUs

2026-03-19T13:18:13Z

Cmseditors: /* If your problem persist */

==If your problem persist ==

Need help with your configuration?

If you are unable to complete the setup, contact us at itis.cmsupport@softtek.com. Please provide the following information to help us troubleshoot your case:

:'''Network Info:''' Your Public IPv4 from https://checkip.amazonaws.com/.
:'''Microsip Visuals:''' Screenshots of main interface (the one with the dialpad), Settings (Ctrl+P), and Account (Ctrl+M).
:'''Context:''' A short description of the error or behavior you're seeing.

Template:ContacUs

2026-03-19T13:17:17Z

Cmseditors:

==If your problem persist ==

Need help with your configuration?

If you are unable to complete the setup, contact us at itis.cmsupport@softtek.com. Please provide the following information to help us troubleshoot your case:

*Network Info: Your Public IPv4 from https://checkip.amazonaws.com/.
*Microsip Visuals: Screenshots of main interface (the one with the dialpad), Settings (Ctrl+P), and Account (Ctrl+M).
*Context: A short description of the error or behavior you're seeing.

Template:ContacUs

2026-03-19T13:09:17Z

Cmseditors:

==If your problem persist ==

Need help with your configuration?

If you are unable to complete the setup, contact us at itis.cmsupport@softtek.com. Please provide the following information to help us troubleshoot your case:

*Network Info: Your Public IPv4 from https://checkip.amazonaws.com/.
*Microsip Visuals: Screenshots of your Dialpad, Settings (Ctrl+P), and Account (Ctrl+M).
*Context: A short description of the error or behavior you're seeing.

Template:ContacUs

2026-03-19T13:08:50Z

Cmseditors:

==If your problem persist ==

Need help with your configuration?

If you are unable to complete the setup, contact us at itis.cmsupport@softtek.com.

Please provide the following information to help us troubleshoot your case:

*Network Info: Your Public IPv4 from https://checkip.amazonaws.com/.
*Microsip Visuals: Screenshots of your Dialpad, Settings (Ctrl+P), and Account (Ctrl+M).
*Context: A short description of the error or behavior you're seeing.

Template:ContacUs

2026-03-19T13:08:27Z

Cmseditors: /* If your problem persist */

==If your problem persist ==

Need help with your configuration?

If you are unable to complete the setup, contact us at itis.cmsupport@softtek.com.

Please provide the following information to help us troubleshoot your case:

:Network Info: Your Public IPv4 from https://checkip.amazonaws.com/.

:Microsip Visuals: Screenshots of your Dialpad, Settings (Ctrl+P), and Account (Ctrl+M).

:Context: A short description of the error or behavior you're seeing.

My IP Upload

2026-03-16T19:09:32Z

Cmseditors:

MANDATORY REQUIREMENT: Completion of this step is required for all access originating from external networks. Users operating within the Softtek internal network are exempt from this requirement and may continue to the next section.
;
Your IP address must be updated if you switch internet providers or if you are using a dynamic IP address. You can handle this securely and independently using the "My IP Upload" module. This tool automatically updates the necessary softphone network rule in our firewall.

==Usage requirements==
*Browser: Google Chrome.
*Access: Active Call Manager credentials.
*Authentication: A new 2FA QR code (To generate this, first enable your authenticator app using your unique key).

==How to update my IP Address==
;Step 1: Sign in to the Issabel Call Manager and open the My IP Upload module.

;Step 2: The main screen of the module will show the IP address that is currently registered. If the registered IP differs from the IP detected at that time, the module will automatically enable the update button to be able to change the trusted IP address.

:[[File:firewall-problems.jpg|500px|link=|caption]]

;Step 3: Just click on the black update button and that's it.

:[[File:Myipupload-2.png|800px|link=|caption]]

;
;NOTE:
Changing your IP address (either due to switching ISPs or having a dynamic IP address) can interrupt your service.
;
Most home networks use dynamic IP addresses, which are temporary. When your provider's lease on this address expires, you may be assigned a new one. If this happens, you will need to repeat the steps in this manual to re-establish your connection.

[[Category:Issabel_User_Guide]]

My IP Upload

2026-03-16T19:08:58Z

Cmseditors:

MANDATORY REQUIREMENT: Completion of this step is required for all access originating from external networks. Users operating within the Softtek internal network are exempt from this requirement and may continue to the next section.
;
Your IP address must be updated if you switch internet providers or if you are using a dynamic IP address. You can handle this securely and independently using the "My IP Upload" module. This tool automatically updates the necessary softphone network rule in our firewall.

==Usage requirements==
*Browser: Google Chrome.
*Access: Active Call Manager credentials.
*Authentication: A new 2FA QR code. (To generate this, first enable your authenticator app using your unique key.)

==How to update my IP Address==
;Step 1: Sign in to the Issabel Call Manager and open the My IP Upload module.

;Step 2: The main screen of the module will show the IP address that is currently registered. If the registered IP differs from the IP detected at that time, the module will automatically enable the update button to be able to change the trusted IP address.

:[[File:firewall-problems.jpg|500px|link=|caption]]

;Step 3: Just click on the black update button and that's it.

:[[File:Myipupload-2.png|800px|link=|caption]]

;
;NOTE:
Changing your IP address (either due to switching ISPs or having a dynamic IP address) can interrupt your service.
;
Most home networks use dynamic IP addresses, which are temporary. When your provider's lease on this address expires, you may be assigned a new one. If this happens, you will need to repeat the steps in this manual to re-establish your connection.

[[Category:Issabel_User_Guide]]

My IP Upload

2026-03-16T19:08:47Z

Cmseditors:

MANDATORY REQUIREMENT: Completion of this step is required for all access originating from external networks. Users operating within the Softtek internal network are exempt from this requirement and may continue to the next section.
;
Your IP address must be updated if you switch internet providers or if you are using a dynamic IP address. You can handle this securely and independently using the "My IP Upload" module. This tool automatically updates the necessary softphone network rule in our firewall.

==Usage requirements==
*;Browser: Google Chrome.
*;Access: Active Call Manager credentials.
*;Authentication: A new 2FA QR code. (To generate this, first enable your authenticator app using your unique key.)

==How to update my IP Address==
;Step 1: Sign in to the Issabel Call Manager and open the My IP Upload module.

;Step 2: The main screen of the module will show the IP address that is currently registered. If the registered IP differs from the IP detected at that time, the module will automatically enable the update button to be able to change the trusted IP address.

:[[File:firewall-problems.jpg|500px|link=|caption]]

;Step 3: Just click on the black update button and that's it.

:[[File:Myipupload-2.png|800px|link=|caption]]

;
;NOTE:
Changing your IP address (either due to switching ISPs or having a dynamic IP address) can interrupt your service.
;
Most home networks use dynamic IP addresses, which are temporary. When your provider's lease on this address expires, you may be assigned a new one. If this happens, you will need to repeat the steps in this manual to re-establish your connection.

[[Category:Issabel_User_Guide]]

My IP Upload

2026-03-16T19:08:27Z

Cmseditors:

MANDATORY REQUIREMENT: Completion of this step is required for all access originating from external networks. Users operating within the Softtek internal network are exempt from this requirement and may continue to the next section.
;
Your IP address must be updated if you switch internet providers or if you are using a dynamic IP address. You can handle this securely and independently using the "My IP Upload" module. This tool automatically updates the necessary softphone network rule in our firewall.

==Usage requirements==
*Browser: Google Chrome.
*Access: Active Call Manager credentials.
*Authentication: A new 2FA QR code. (To generate this, first enable your authenticator app using your unique key.)

==How to update my IP Address==
;Step 1: Sign in to the Issabel Call Manager and open the My IP Upload module.

;Step 2: The main screen of the module will show the IP address that is currently registered. If the registered IP differs from the IP detected at that time, the module will automatically enable the update button to be able to change the trusted IP address.

:[[File:firewall-problems.jpg|500px|link=|caption]]

;Step 3: Just click on the black update button and that's it.

:[[File:Myipupload-2.png|800px|link=|caption]]

;
;NOTE:
Changing your IP address (either due to switching ISPs or having a dynamic IP address) can interrupt your service.
;
Most home networks use dynamic IP addresses, which are temporary. When your provider's lease on this address expires, you may be assigned a new one. If this happens, you will need to repeat the steps in this manual to re-establish your connection.

[[Category:Issabel_User_Guide]]

My IP Upload

2026-03-16T19:08:17Z

Cmseditors:

MANDATORY REQUIREMENT: Completion of this step is required for all access originating from external networks. Users operating within the Softtek internal network are exempt from this requirement and may continue to the next section.
;
Your IP address must be updated if you switch internet providers or if you are using a dynamic IP address. You can handle this securely and independently using the "My IP Upload" module. This tool automatically updates the necessary softphone network rule in our firewall.

==Usage requirements==
*Browser: Google Chrome.
*Access: Active Call Manager credentials.
*Authentication: A new 2FA QR code. (To generate this, first enable your authenticator app using your unique key.)

==How to update my IP Address==
;Step 1: Sign in to the Issabel Call Manager and open the My IP Upload module.

;Step 2: The main screen of the module will show the IP address that is currently registered. If the registered IP differs from the IP detected at that time, the module will automatically enable the update button to be able to change the trusted IP address.

:[[File:firewall-problems.jpg|500px|link=|caption]]

;Step 3: Just click on the black update button and that's it.

:[[File:Myipupload-2.png|800px|link=|caption]]

;
;NOTE:
Changing your IP address (either due to switching ISPs or having a dynamic IP address) can interrupt your service.
;
Most home networks use dynamic IP addresses, which are temporary. When your provider's lease on this address expires, you may be assigned a new one. If this happens, you will need to repeat the steps in this manual to re-establish your connection.

[[Category:Issabel_User_Guide]]

MicroSIP Setup Manual

2026-02-24T18:59:29Z

Cmseditors:

MicroSIP Lite is a high-quality VoIP softphone designed to enable person-to-person and traditional telephone calls via the open SIP protocol.

==Download==
Direct Link (Latest Lite Version):
:https://www.microsip.org/download/MicroSIP-Lite-3.22.3.exe

==Details==
:'''RAM usage:''' 5-10 MB
:'''Operating systems:''' Windows XP/Vista/7/8/8.1/10, Linux*, macOS*, & BSD* (*WineHQ)
:'''App License:''' Open Source (GPL v2)
:'''Source:''' MicroSIP Lite
;'''Note:'''
:MicroSIP Portable can run from a cloud folder, external drive, or local folder without installing into Windows.
:MicroSIP does not require the installation of additional libraries, runtimes or frameworks

==Settings==
To access the configuration parameters, follow next steps:

# Click the drop-down menu to access the options menu.
#:[[Image:Microsip-10.png|150px|link=|caption]]
# Select Settings <code>(Ctrl+P)</code>.
# Define the settings as shown in the following screenshot.
#:[[Image:MicrosipSettings.jpg|900px|link=|caption]]

;'''Note:'''
:-If your client is AVOLTA, please add the codec Opus.
:-To ensure a stable connection, please configure your STUN server setting based on your location and network type:
::Outside the US/Mexico and working remotely (at home)? Enable the STUN server option. This helps manage firewall and network address translation (NAT) issues.
::On a corporate network (any country)? Disable the STUN server option.
:-If a VPN is active, please uncheck Handle IP Changes.

==Add Account==
Once you've configured the app's settings, you'll need to add your Microsip account:
# Click the drop-down menu to access the options menu.
#:[[Image:Microsip-10.png|150px|link=|caption]]
# Select Add Account.
# Fill out the login information as follows:
#:<code>Account Name</code> = "Name of your project"-"Your softtek email without domain" E.g Frontier-pedro.pascal
#:<code>SIP Server</code> = '''Domain'''*
#:<code>Username</code> = '''Extension'''*
#:<code>Domain</code> = '''Domain'''*
#:<code>Login</code> = '''Extension'''*
#:<code>Password</code> = '''Extension Password or Secret'''*
#:<code>Display Name</code> = Your softtek email without domain E.g pedro.pascal
#:In the Transport field, select <code>UDP</code>.
#:Check the <code>Allow IP Rewrite</code> checkbox.
#:<nowiki>*</nowiki>'''Domain''', '''Extension''' an '''Extension Password''' received in an email from Call Manager Support Team.
#:[[Image:MicrosipAccount.jpg|250px|link=|caption]]

#
;'''Note:'''
If you are connecting from a country different of USA or Mexico, changed the next values: "Keep-Alive" = 9 and "Register Refresh" = 150. We do not recommend setting the "Register Refresh" value too low. Use minimum value 150.

==FAQ==
;1. My MicroSIP status show ("Service unavailable", "bad gateway“ or “Request Timeout”) and doesn't connect.
:Please use the [[My IP Upload]] module located within Issabel Call Manager.
;2. My MicroSIP shows ("Forbidden" or "Incorrect password").
:Validate that the account settings (SIP Server, Domain, User Name or Password) are correct.
;3. Can I change my account settings during a call?
:Don’t edit your account or do any changes in the settings if you are in a call because it will reload MicroSIP session and drop your call.

[[Category:MicroSIP]]

MicroSIP Setup Manual

2026-02-24T18:57:39Z

Cmseditors:

MicroSIP Lite is a high-quality VoIP softphone designed to enable person-to-person and traditional telephone calls via the open SIP protocol.

==Download==
Direct Link (Latest Lite Version):
:https://www.microsip.org/download/MicroSIP-Lite-3.22.3.exe

==Details==
:'''RAM usage:''' 10-20 MB
:'''Operating systems:''' Windows XP/Vista/7/8/8.1/10, Linux*, macOS*, & BSD* (*WineHQ)
:'''App License:''' Open Source (GPL v2)
:'''Source:''' MicroSIP Lite
;'''Note:'''
:MicroSIP Portable can run from a cloud folder, external drive, or local folder without installing into Windows.
:MicroSIP does not require the installation of additional libraries, runtimes or frameworks

==Settings==
To access the configuration parameters, follow next steps:

# Click the drop-down menu to access the options menu.
#:[[Image:Microsip-10.png|150px|link=|caption]]
# Select Settings <code>(Ctrl+P)</code>.
# Define the settings as shown in the following screenshot.
#:[[Image:MicrosipSettings.jpg|900px|link=|caption]]

;'''Note:'''
:-If your client is AVOLTA, please add the codec Opus.
:-To ensure a stable connection, please configure your STUN server setting based on your location and network type:
::Outside the US/Mexico and working remotely (at home)? Enable the STUN server option. This helps manage firewall and network address translation (NAT) issues.
::On a corporate network (any country)? Disable the STUN server option.
:-If a VPN is active, please uncheck Handle IP Changes.

==Add Account==
Once you've configured the app's settings, you'll need to add your Microsip account:
# Click the drop-down menu to access the options menu.
#:[[Image:Microsip-10.png|150px|link=|caption]]
# Select Add Account.
# Fill out the login information as follows:
#:<code>Account Name</code> = "Name of your project"-"Your softtek email without domain" E.g Frontier-pedro.pascal
#:<code>SIP Server</code> = '''Domain'''*
#:<code>Username</code> = '''Extension'''*
#:<code>Domain</code> = '''Domain'''*
#:<code>Login</code> = '''Extension'''*
#:<code>Password</code> = '''Extension Password or Secret'''*
#:<code>Display Name</code> = Your softtek email without domain E.g pedro.pascal
#:In the Transport field, select <code>UDP</code>.
#:Check the <code>Allow IP Rewrite</code> checkbox.
#:<nowiki>*</nowiki>'''Domain''', '''Extension''' an '''Extension Password''' received in an email from Call Manager Support Team.
#:[[Image:MicrosipAccount.jpg|250px|link=|caption]]

#
;'''Note:'''
If you are connecting from a country different of USA or Mexico, changed the next values: "Keep-Alive" = 9 and "Register Refresh" = 150. We do not recommend setting the "Register Refresh" value too low. Use minimum value 150.

==FAQ==
;1. My MicroSIP status show ("Service unavailable", "bad gateway“ or “Request Timeout”) and doesn't connect.
:Please use the [[My IP Upload]] module located within Issabel Call Manager.
;2. My MicroSIP shows ("Forbidden" or "Incorrect password").
:Validate that the account settings (SIP Server, Domain, User Name or Password) are correct.
;3. Can I change my account settings during a call?
:Don’t edit your account or do any changes in the settings if you are in a call because it will reload MicroSIP session and drop your call.

[[Category:MicroSIP]]

MicroSIP Setup Manual

2026-02-24T18:56:12Z

Cmseditors:

MicroSIP Lite is a high-quality VoIP softphone designed to enable person-to-person and traditional telephone calls via the open SIP protocol.

==Download==
To install MicroSIP Lite, use these link:
:https://www.microsip.org/download/MicroSIP-Lite-3.22.3.exe

==Details==
:'''RAM usage:''' 10-20 MB
:'''Operating systems:''' Windows XP/Vista/7/8/8.1/10, Linux*, macOS*, & BSD* (*WineHQ)
:'''App License:''' Open Source (GPL v2)
:'''Source:''' MicroSIP Lite
;'''Note:'''
:MicroSIP Portable can run from a cloud folder, external drive, or local folder without installing into Windows.
:MicroSIP does not require the installation of additional libraries, runtimes or frameworks

==Settings==
To access the configuration parameters, follow next steps:

# Click the drop-down menu to access the options menu.
#:[[Image:Microsip-10.png|150px|link=|caption]]
# Select Settings <code>(Ctrl+P)</code>.
# Define the settings as shown in the following screenshot.
#:[[Image:MicrosipSettings.jpg|900px|link=|caption]]

;'''Note:'''
:-If your client is AVOLTA, please add the codec Opus.
:-To ensure a stable connection, please configure your STUN server setting based on your location and network type:
::Outside the US/Mexico and working remotely (at home)? Enable the STUN server option. This helps manage firewall and network address translation (NAT) issues.
::On a corporate network (any country)? Disable the STUN server option.
:-If a VPN is active, please uncheck Handle IP Changes.

==Add Account==
Once you've configured the app's settings, you'll need to add your Microsip account:
# Click the drop-down menu to access the options menu.
#:[[Image:Microsip-10.png|150px|link=|caption]]
# Select Add Account.
# Fill out the login information as follows:
#:<code>Account Name</code> = "Name of your project"-"Your softtek email without domain" E.g Frontier-pedro.pascal
#:<code>SIP Server</code> = '''Domain'''*
#:<code>Username</code> = '''Extension'''*
#:<code>Domain</code> = '''Domain'''*
#:<code>Login</code> = '''Extension'''*
#:<code>Password</code> = '''Extension Password or Secret'''*
#:<code>Display Name</code> = Your softtek email without domain E.g pedro.pascal
#:In the Transport field, select <code>UDP</code>.
#:Check the <code>Allow IP Rewrite</code> checkbox.
#:<nowiki>*</nowiki>'''Domain''', '''Extension''' an '''Extension Password''' received in an email from Call Manager Support Team.
#:[[Image:MicrosipAccount.jpg|250px|link=|caption]]

#
;'''Note:'''
If you are connecting from a country different of USA or Mexico, changed the next values: "Keep-Alive" = 9 and "Register Refresh" = 150. We do not recommend setting the "Register Refresh" value too low. Use minimum value 150.

==FAQ==
;1. My MicroSIP status show ("Service unavailable", "bad gateway“ or “Request Timeout”) and doesn't connect.
:Please use the [[My IP Upload]] module located within Issabel Call Manager.
;2. My MicroSIP shows ("Forbidden" or "Incorrect password").
:Validate that the account settings (SIP Server, Domain, User Name or Password) are correct.
;3. Can I change my account settings during a call?
:Don’t edit your account or do any changes in the settings if you are in a call because it will reload MicroSIP session and drop your call.

[[Category:MicroSIP]]

MicroSIP Setup Manual

2026-02-24T18:55:52Z

Cmseditors:

==Download==
To install MicroSIP Lite, use these link:
https://www.microsip.org/download/MicroSIP-Lite-3.22.3.exe

==Details==
:'''RAM usage:''' 10-20 MB
:'''Operating systems:''' Windows XP/Vista/7/8/8.1/10, Linux*, macOS*, & BSD* (*WineHQ)
:'''App License:''' Open Source (GPL v2)
:'''Source:''' MicroSIP Lite
;'''Note:'''
:MicroSIP Portable can run from a cloud folder, external drive, or local folder without installing into Windows.
:MicroSIP does not require the installation of additional libraries, runtimes or frameworks

==Settings==
To access the configuration parameters, follow next steps:

# Click the drop-down menu to access the options menu.
#:[[Image:Microsip-10.png|150px|link=|caption]]
# Select Settings <code>(Ctrl+P)</code>.
# Define the settings as shown in the following screenshot.
#:[[Image:MicrosipSettings.jpg|900px|link=|caption]]

;'''Note:'''
:-If your client is AVOLTA, please add the codec Opus.
:-To ensure a stable connection, please configure your STUN server setting based on your location and network type:
::Outside the US/Mexico and working remotely (at home)? Enable the STUN server option. This helps manage firewall and network address translation (NAT) issues.
::On a corporate network (any country)? Disable the STUN server option.
:-If a VPN is active, please uncheck Handle IP Changes.

==Add Account==
Once you've configured the app's settings, you'll need to add your Microsip account:
# Click the drop-down menu to access the options menu.
#:[[Image:Microsip-10.png|150px|link=|caption]]
# Select Add Account.
# Fill out the login information as follows:
#:<code>Account Name</code> = "Name of your project"-"Your softtek email without domain" E.g Frontier-pedro.pascal
#:<code>SIP Server</code> = '''Domain'''*
#:<code>Username</code> = '''Extension'''*
#:<code>Domain</code> = '''Domain'''*
#:<code>Login</code> = '''Extension'''*
#:<code>Password</code> = '''Extension Password or Secret'''*
#:<code>Display Name</code> = Your softtek email without domain E.g pedro.pascal
#:In the Transport field, select <code>UDP</code>.
#:Check the <code>Allow IP Rewrite</code> checkbox.
#:<nowiki>*</nowiki>'''Domain''', '''Extension''' an '''Extension Password''' received in an email from Call Manager Support Team.
#:[[Image:MicrosipAccount.jpg|250px|link=|caption]]

#
;'''Note:'''
If you are connecting from a country different of USA or Mexico, changed the next values: "Keep-Alive" = 9 and "Register Refresh" = 150. We do not recommend setting the "Register Refresh" value too low. Use minimum value 150.

==FAQ==
;1. My MicroSIP status show ("Service unavailable", "bad gateway“ or “Request Timeout”) and doesn't connect.
:Please use the [[My IP Upload]] module located within Issabel Call Manager.
;2. My MicroSIP shows ("Forbidden" or "Incorrect password").
:Validate that the account settings (SIP Server, Domain, User Name or Password) are correct.
;3. Can I change my account settings during a call?
:Don’t edit your account or do any changes in the settings if you are in a call because it will reload MicroSIP session and drop your call.

[[Category:MicroSIP]]

MicroSIP Setup Manual

2026-02-13T14:27:04Z

Cmseditors:

==Download==
https://www.microsip.org/download/MicroSIP-Lite-3.22.3.exe

==Details==
:'''RAM usage:''' 10-20 MB
:'''Operating systems:''' Windows XP/Vista/7/8/8.1/10, Linux*, macOS*, & BSD* (*WineHQ)
:'''App License:''' Open Source (GPL v2)
:'''Source:''' MicroSIP Lite
;'''Note:'''
:MicroSIP Portable can run from a cloud folder, external drive, or local folder without installing into Windows.
:MicroSIP does not require the installation of additional libraries, runtimes or frameworks

==Settings==
To access the configuration parameters, follow next steps:

# Click the drop-down menu to access the options menu.
#:[[Image:Microsip-10.png|150px|link=|caption]]
# Select Settings <code>(Ctrl+P)</code>.
# Define the settings as shown in the following screenshot.
#:[[Image:MicrosipSettings.jpg|900px|link=|caption]]

;'''Note:'''
:-If your client is AVOLTA, please add the codec Opus.
:-To ensure a stable connection, please configure your STUN server setting based on your location and network type:
::Outside the US/Mexico and working remotely (at home)? Enable the STUN server option. This helps manage firewall and network address translation (NAT) issues.
::On a corporate network (any country)? Disable the STUN server option.
:-If a VPN is active, please uncheck Handle IP Changes.

==Add Account==
Once you've configured the app's settings, you'll need to add your Microsip account:
# Click the drop-down menu to access the options menu.
#:[[Image:Microsip-10.png|150px|link=|caption]]
# Select Add Account.
# Fill out the login information as follows:
#:<code>Account Name</code> = "Name of your project"-"Your softtek email without domain" E.g Frontier-pedro.pascal
#:<code>SIP Server</code> = '''Domain'''*
#:<code>Username</code> = '''Extension'''*
#:<code>Domain</code> = '''Domain'''*
#:<code>Login</code> = '''Extension'''*
#:<code>Password</code> = '''Extension Password or Secret'''*
#:<code>Display Name</code> = Your softtek email without domain E.g pedro.pascal
#:In the Transport field, select <code>UDP</code>.
#:Check the <code>Allow IP Rewrite</code> checkbox.
#:<nowiki>*</nowiki>'''Domain''', '''Extension''' an '''Extension Password''' received in an email from Call Manager Support Team.
#:[[Image:MicrosipAccount.jpg|250px|link=|caption]]

#
;'''Note:'''
If you are connecting from a country different of USA or Mexico, changed the next values: "Keep-Alive" = 9 and "Register Refresh" = 150. We do not recommend setting the "Register Refresh" value too low. Use minimum value 150.

==FAQ==
;1. My MicroSIP status show ("Service unavailable", "bad gateway“ or “Request Timeout”) and doesn't connect.
:Please use the [[My IP Upload]] module located within Issabel Call Manager.
;2. My MicroSIP shows ("Forbidden" or "Incorrect password").
:Validate that the account settings (SIP Server, Domain, User Name or Password) are correct.
;3. Can I change my account settings during a call?
:Don’t edit your account or do any changes in the settings if you are in a call because it will reload MicroSIP session and drop your call.

[[Category:MicroSIP]]

MicroSIP Setup Manual

2026-02-13T14:26:49Z

Cmseditors:

==Download==
https://www.microsip.org/download/MicroSIP-Lite-3.22.3.exe

==Details==
:'''RAM usage:''' 10-20 MB
:'''Operating systems:''' Windows XP/Vista/7/8/8.1/10, Linux*, macOS*, & BSD* (*WineHQ)
:'''App License:''' Open Source (GPL v2)
:'''Source:''' MicroSIP Lite
;'''Note:'''
:MicroSIP Portable can run from a cloud folder, external drive, or local folder without installing into Windows.
:MicroSIP does not require the installation of additional libraries, runtimes or frameworks

==Settings==
To access the configuration parameters, follow next steps:

# Click the drop-down menu to access the options menu.
#:[[Image:Microsip-10.png|150px|link=|caption]]
# Select Settings <code>(Ctrl+P)</code>.
# Define the settings as shown in the following screenshot.
#:[[Image:MicrosipSettings.jpg|900px|link=|caption]]

;'''Note:'''
:-If your client is AVOLTA, please add the codec Opus.
:-To ensure a stable connection, please configure your STUN server setting based on your location and network type:
::Outside the US/Mexico and working remotely (at home)? Enable the STUN server option. This helps manage firewall and network address translation (NAT) issues.
::On a corporate network (any country)? Disable the STUN server option.
::If a VPN is active, please uncheck Handle IP Changes.

==Add Account==
Once you've configured the app's settings, you'll need to add your Microsip account:
# Click the drop-down menu to access the options menu.
#:[[Image:Microsip-10.png|150px|link=|caption]]
# Select Add Account.
# Fill out the login information as follows:
#:<code>Account Name</code> = "Name of your project"-"Your softtek email without domain" E.g Frontier-pedro.pascal
#:<code>SIP Server</code> = '''Domain'''*
#:<code>Username</code> = '''Extension'''*
#:<code>Domain</code> = '''Domain'''*
#:<code>Login</code> = '''Extension'''*
#:<code>Password</code> = '''Extension Password or Secret'''*
#:<code>Display Name</code> = Your softtek email without domain E.g pedro.pascal
#:In the Transport field, select <code>UDP</code>.
#:Check the <code>Allow IP Rewrite</code> checkbox.
#:<nowiki>*</nowiki>'''Domain''', '''Extension''' an '''Extension Password''' received in an email from Call Manager Support Team.
#:[[Image:MicrosipAccount.jpg|250px|link=|caption]]

#
;'''Note:'''
If you are connecting from a country different of USA or Mexico, changed the next values: "Keep-Alive" = 9 and "Register Refresh" = 150. We do not recommend setting the "Register Refresh" value too low. Use minimum value 150.

==FAQ==
;1. My MicroSIP status show ("Service unavailable", "bad gateway“ or “Request Timeout”) and doesn't connect.
:Please use the [[My IP Upload]] module located within Issabel Call Manager.
;2. My MicroSIP shows ("Forbidden" or "Incorrect password").
:Validate that the account settings (SIP Server, Domain, User Name or Password) are correct.
;3. Can I change my account settings during a call?
:Don’t edit your account or do any changes in the settings if you are in a call because it will reload MicroSIP session and drop your call.

[[Category:MicroSIP]]

Template:ContacUs

2025-12-26T18:48:40Z

Cmseditors:

==If your problem persist ==

If you are unable to get the configuration working, please contact us at '''itis.cmsupport@softtek.com'''. To help us resolve this quickly, please include:

:'''-Your Public IPv4:''' (Found at https://checkip.amazonaws.com/)

:'''-Screenshot of Settings:''' <code>Ctrl+P</code>

:'''-Screenshot of Account:''' <code>Ctrl+M</code>

:'''-Issue Description:''' A brief summary of the problem you are facing.

Template:ContacUs

2025-12-26T18:48:06Z

Cmseditors:

==If your problem persist ==

If you are unable to get the configuration working, please contact us at '''itis.cmsupport@softtek.com'''. To help us resolve this quickly, please include:

:'''Your Public IPv4:''' (Found at https://checkip.amazonaws.com/)

:'''Screenshot of Settings:''' <code>Ctrl+P</code>

:'''Screenshot of Account:''' <code>Ctrl+M</code>

:'''Issue Description:''' A brief summary of the problem you are facing.

Template:ContacUs

2025-12-26T18:47:22Z

Cmseditors:

==If your problem persist ==

If you are unable to get the configuration working, please contact us at itis.cmsupport@softtek.com. To help us resolve this quickly, please include:

:'''Your Public IPv4:''' (Found at https://checkip.amazonaws.com/)

:Screenshot of Settings: Press <code>Ctrl+P</code>

:Screenshot of Account: Press <code>Ctrl+M</code>

:'''Issue Description:''' A brief summary of the problem you are facing.

Template:ContacUs

2025-12-26T18:47:03Z

Cmseditors:

==If your problem persist ==

If you are unable to get the configuration working, please contact us at itis.cmsupport@softtek.com. To help us resolve this quickly, please include:

:'''Your Public IPv4:''' (Found at https://checkip.amazonaws.com/)

:Screenshot of Settings: Press <code>Ctrl+P</code>

:Screenshot of Account: Press <code>Ctrl+M</code>

:Issue Description: A brief summary of the problem you are facing.

Template:ContacUs

2025-12-26T18:46:00Z

Cmseditors:

==If your problem persist ==

If you are unable to get the configuration working, please contact us at itis.cmsupport@softtek.com. To help us resolve this quickly, please include:

:Your Public IPv4: (Found at https://checkip.amazonaws.com/)

:Screenshot of Settings: Press <code>Ctrl+P</code>

:Screenshot of Account: Press <code>Ctrl+M</code>

:Issue Description: A brief summary of the problem you are facing.

Template:ContacUs

2025-12-26T18:45:41Z

Cmseditors:

==If your problem persist ==

If you are unable to get the configuration working, please contact us at itis.cmsupport@softtek.com. To help us resolve this quickly, please include:

Your Public IPv4: (Found at https://checkip.amazonaws.com/)

Screenshot of Settings: Press <code>Ctrl+P</code>

Screenshot of Account: Press <code>Ctrl+M</code>

Issue Description: A brief summary of the problem you are facing.

Template:ContacUs

2025-12-26T18:44:57Z

Cmseditors: /* If your problem persist */

==If your problem persist ==
If any configutation works, contact us via email (itis.cmsupport@softtek.com) sharing with us:
: -Your Public IPv4 (https://checkip.amazonaws.com/)
: -Screenshot of MicroSip's Settings <code>(Ctrl+P)</code>
: -Screenshot of MicroSip's Account <code>(Ctrl+M)</code>
: -Describe your issue

If you are unable to get the configuration working, please contact us at itis.cmsupport@softtek.com. To help us resolve this quickly, please include:

Your Public IPv4: (Found at https://checkip.amazonaws.com/)

Screenshot of Settings: Press Ctrl+P

Screenshot of Account: Press Ctrl+M

Issue Description: A brief summary of the problem you are facing.

Template:ContacUs

2025-12-26T18:42:53Z

Cmseditors: /* If your problem persist */

Queue Manager-Oncall

2025-12-18T20:14:30Z

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Queue Manager-Oncall

2025-12-09T17:16:02Z

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Queue Manager-Oncall

2025-12-09T17:13:55Z

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Queue Manager-Oncall

2025-12-09T17:13:35Z

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Queue Manager-Oncall

2025-12-09T17:10:57Z

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Queue Manager-Oncall

2025-12-09T17:09:36Z

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Queue Manager-Oncall

2025-12-09T17:07:19Z

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Queue Manager-Oncall

2025-12-09T17:05:29Z

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Queue Manager-Oncall

2025-12-09T17:04:16Z

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File:SDQM-Oncall-3.jpg

2025-12-09T17:03:12Z

Cmseditors: Cmseditors uploaded a new version of File:SDQM-Oncall-3.jpg

Queue Manager-Oncall

2025-12-09T16:55:14Z

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File:SDQM-Oncall-3.jpg

2025-12-09T16:54:47Z

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File:SDQM-Oncall-2.jpg

2025-12-09T16:54:38Z

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Queue Manager-Oncall

2025-12-09T16:54:17Z

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Queue Manager-Oncall

2025-12-09T14:41:32Z

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Queue Manager-Oncall

2025-12-09T14:37:49Z

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Queue Manager-Oncall

2025-12-09T14:19:16Z

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File:SDQM-Oncall-1.jpg

2025-12-09T14:18:41Z

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Queue Manager-Oncall

2025-12-09T14:09:04Z

Cmseditors:

Queue Manager-Oncall

2025-12-09T14:05:22Z

Cmseditors:

The Queue Management Module empowers project leaders with full control over the resources in each service desk on-call queue. Users can assign, unassign, and modify the associated telephone numbers to ensure up-to-date and accurate on-call rotation management.

==Usage requirements==
*Chrome browser.
*Call Manager account (Leader profile).
*Dial Patterns

==Process==
*Enter with the credentials of the Call Manager
:[[File:Queue manager img1 login.jpg|500px|link=|caption]]

*Click on the module "SD Queue Manager"
:[[File:Queue manager img2.jpg|500px|link=|caption]]

*A list with the queues belonging to the project will be displayed in the module. To edit agents assigned to a queue, select the "'''Edit'''" option from the preferred queue.
:[[File:Queue manager img3.jpg|500px|link=|caption]]

*Inside the queue you will see:
::-Project name
::-Queue Aliases
::-Queue number
::-Agents: List of available resources not assigned to the queue
::-Selected: List of resources assigned to the queue and priority
:[[File:Queue manager img4.jpg|500px|link=|caption]]

*'''Add resource (Agent)'''
:To assign agents to the queue you only have to select the name of the agent, choose the priority and click on the “'''>>'''” button. Once the assignment is finished, save in the button "'''Apply Changes'''".
:[[File:Queue manager img5.jpg|500px|link=|caption]]

*'''Remove resource'''
:To remove agents from the queue, select them in the “Selected” field and move them to the available agents field with the “'''<<'''” button. To finish save in the button "'''Apply Changes'''"
:[[File:Queue manager img6.jpg|500px|link=|caption]]

*'''Change resource priority'''
:The process to change only the priority of an agent is similar, you must remove the agent from the queue and without saving changes, assign it again with the new priority. To finalize the settings press the “'''Apply changes'''” button.
:[[File:Queue manager img7.jpg|500px|link=|caption]]

:[[File:Queue manager img8.jpg|500px|link=|caption]]

:[[File:Queue manager img9.jpg|500px|link=|caption]]

*'''Change resource order (only for L2 or Oncall services)'''
:If the project queue belongs to an L2 or oncall service you can change the order in which resources receive calls. The arrow buttons on the side will allow you to change the ringing order for the resources assigned to the queue.
:[[File:Queue manager img10.jpg|500px|link=|caption]]

*'''How to add a telephone number (Static Agents to Oncall services)'''
:If the project queue belongs to an L2 or oncall service you can add a telephone number. This option requires a special queue with static agents. Follow the instructions to introduce the dial pattern.
:[[File:Img14.jpg|500px|link=|caption]]

[[Category:Issabel_User_Guide]]

==FAQ==
;1. How do I request my access to enter the Call Manager tool?
:Write us your request to the following DL: [mailto:itis.cmsupport@softtek.com itis.cmsupport@softtek.com]

;2. The module does not appear or I do not have any queue assigned to the project..
:You must report it to Call Manager Support team so that they can assign you the corresponding permissions.
:[[File:Queue manager img11.jpg|350px|link=|caption]]

;3. Not all the agents belonging to the project appear.
:Ask the Call Manager support team for help in adding the missing agent.
:[[File:Queue manager img12.jpg|350px|link=|caption]]

;4. What happens if unnamed extensions appear in the queue?
:It usually occurs when requesting to unregister the extension of an agent that no longer belongs to the project. You can leave the extension to be assigned to a new agent in the future or delete it.
:[[File:Queue manager img13.jpg|350px|link=|caption]]

Queue Manager-Oncall

2025-12-09T14:04:12Z

Cmseditors:

The Queue Management Module empowers project leaders with full control over the resources in each service desk on-call queue. Users can assign, unassign, and modify the associated telephone numbers to ensure up-to-date and accurate on-call rotation management.

==Usage requirements==
*Chrome browser.
*Call Manager account (Leader profile).
*Dial Patterns

==Process==
*Enter with the credentials of the Call Manager
:[[File:Queue manager img1 login.jpg|500px|link=|caption]]

*Click on the module "SD Queue Manager"
:[[File:Queue manager img2.jpg|500px|link=|caption]]

*A list with the queues belonging to the project will be displayed in the module. To view or edit agents assigned to a queue, select the "'''Edit'''" option from the preferred queue.
:[[File:Queue manager img3.jpg|500px|link=|caption]]

*Inside the queue you will see:
::-Project name
::-Queue Aliases
::-Queue number
::-Agents: List of available resources not assigned to the queue
::-Selected: List of resources assigned to the queue and priority
:[[File:Queue manager img4.jpg|500px|link=|caption]]

*'''Add resource (Agent)'''
:To assign agents to the queue you only have to select the name of the agent, choose the priority and click on the “'''>>'''” button. Once the assignment is finished, save in the button "'''Apply Changes'''".
:[[File:Queue manager img5.jpg|500px|link=|caption]]

*'''Remove resource'''
:To remove agents from the queue, select them in the “Selected” field and move them to the available agents field with the “'''<<'''” button. To finish save in the button "'''Apply Changes'''"
:[[File:Queue manager img6.jpg|500px|link=|caption]]

*'''Change resource priority'''
:The process to change only the priority of an agent is similar, you must remove the agent from the queue and without saving changes, assign it again with the new priority. To finalize the settings press the “'''Apply changes'''” button.
:[[File:Queue manager img7.jpg|500px|link=|caption]]

:[[File:Queue manager img8.jpg|500px|link=|caption]]

:[[File:Queue manager img9.jpg|500px|link=|caption]]

*'''Change resource order (only for L2 or Oncall services)'''
:If the project queue belongs to an L2 or oncall service you can change the order in which resources receive calls. The arrow buttons on the side will allow you to change the ringing order for the resources assigned to the queue.
:[[File:Queue manager img10.jpg|500px|link=|caption]]

*'''How to add a telephone number (Static Agents to Oncall services)'''
:If the project queue belongs to an L2 or oncall service you can add a telephone number. This option requires a special queue with static agents. Follow the instructions to introduce the dial pattern.
:[[File:Img14.jpg|500px|link=|caption]]

[[Category:Issabel_User_Guide]]

==FAQ==
;1. How do I request my access to enter the Call Manager tool?
:Write us your request to the following DL: [mailto:itis.cmsupport@softtek.com itis.cmsupport@softtek.com]

;2. The module does not appear or I do not have any queue assigned to the project..
:You must report it to Call Manager Support team so that they can assign you the corresponding permissions.
:[[File:Queue manager img11.jpg|350px|link=|caption]]

;3. Not all the agents belonging to the project appear.
:Ask the Call Manager support team for help in adding the missing agent.
:[[File:Queue manager img12.jpg|350px|link=|caption]]

;4. What happens if unnamed extensions appear in the queue?
:It usually occurs when requesting to unregister the extension of an agent that no longer belongs to the project. You can leave the extension to be assigned to a new agent in the future or delete it.
:[[File:Queue manager img13.jpg|350px|link=|caption]]